FAQs
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We are here to help you answer questions and place your order online. Plus, you can find most answers to your questions right on this page.
Tiffin is an English slang term for any light meal. It originated in British India and is today found primarily in Indian English. The word originated when Indian custom superseded the British practice of afternoon tea, leading to a new word for the afternoon meal. It is derived from the obsolete English slang tiffing, for “taking a little drink or sip”.
In parts of India, such as Mumbai, the word mostly refers to a packed lunch of some sort, in particular to light lunches prepared for working Indian men by their wives after they have left for work, or for schoolchildren by their parents. In Mumbai, it is often forwarded to them by dabbawalas, sometimes known as tiffin wallahs, who use a complex system to get thousands of tiffin-boxes to their destinations.
Yes, we do currently deliver tiffin to limited areas in Virginia, and Maryland. If you don’t see the delivery option during checkout please feel free to reach out to us to see if we can make a special exception.
Learn more about where we deliver tiffins here.
Yes, we can handle most food allergies. Please provide information about allergies and restrictions in Special Instructions during checkout.
Our ingredients are handled in a facility that processes milk, peanuts, tree nuts wheat, soy, gluten, and sulfites. Our separate meat kitchen facility also processes eggs, fish, and shellfish. We recommend you use your best judgment when considering dietary restrictions.
Our vegetarian food is cooked in a separate kitchen without meat and egg products. All meat items cooked are Halal.
Please send an email using the contact form on our contact page before 10 AM on the day or pick-up or delivery in order to cancel your order.
We are unable to cancel orders after 10 AM on day or pickup or delivery.
You can place an order via phone. An additional convenience fee of up to $10 will be may be charged for order via phone.
We can’t guarantee the freshness of the meals. Our meals can be refrigerated for up to five days after the pick-up or delivery date or can be frozen for up to three weeks if stored correctly.
We highly recommend following the safe reheating guidelines provided by the Department of Health for safety of your food.
The orders are delivered between 3 - 8 PM depending on the delivery route for the day.
If you will not be home between 3 PM-8 PM on the day of delivery, please provide one of the following in the ‘order notes section of the checkout page:
- Leave a cooler outside that is easily accessible and visible
- If not delivering to a residence (i.e. place of business) please specify in the notes
- If the gated entry you MUST provide a gate code in the notes, or when the driver sends you a text for approximate arrival time.*
- If you have an apartment number, the customer is responsible for meeting the driver in the lobby of the building of the given address, or special instructions to leave with the front desk, concierge, or doorman.
- Any other special instructions that can be easily executed by our drivers.
If special instructions are not provided, then food will be left on your doorstep or in front of the building. Once orders are dropped off, the consumer assumes responsibility for the quality, freshness, and contents of the meals. No refunds will be issued, no exceptions.
We are unable to deliver to the apartment directly. The drivers have to make multiple drivers and with parking, complexities are unable to deliver directly to the apartments.
We will deliver the food to your apartment lobby. Please do leave instructions with your front desk or lobby for your food delivery.
All orders must be placed before 10 AM on the day of pick-up/delivery. No exceptions will be made to this.
